Frequently Asked Questions (FAQ)

Mid Valley Megamall - F011, Lingkaran Syed Putra,
Mid Valley City, 59200 Kuala Lumpur
Phone number : (+6) 03 2201 0023

Sunway Pyramid - F1, AV 159 & 160, 1st Floor, Asian Avenue, Jalan PJS 11/15, Bandar Sunway, Selangor, 46150 Petaling Jaya


Phone number : (+6)03-5622 1851

1) Browse thru our products catalog, when you found something you love add the item to cart by selecting colour and size that fit you.
2) You may continue shopping or complete your order by viewing your shopping cart.
3) Fill in your correct personal details especially contact number and mailing address.
4) Pick your preferred delivery method.
5) Select a payment method.
6) Confirm your order and you’re done!

An email confirmation will be sent to your registered email immediately when payment is made successfully.

For online purchases: We accept – Credit card payment (Through paypal), Online Banking Transfer and PayPal.
For in store purchases: We accept cash in and credit cards.
In a sense that your payment cannot go through, do contact us at “+60 19 363 2796”, we will send you our Bank details and we will capture your payment manually.

We deliver through DHL Malaysia nationwide.

We dispatch items from our warehouse based in Malaysia, dispatch times may vary for each order. Once your order has been dispatched, we offer the following times for delivery during business days.
Ships to West Malaysia:
3-7 business days
Ships to East Malaysia :
5-10 business days.

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number together.
You will then be able to track your order via the online tracker.
There may be some delay between the status of an order being updated on the website.
Tracking information should be available as soon as you receive this email.

Jin Hayari takes extreme care in ensuring our goods are of the highest quality.
However, if for any reason you find a defect or fault with one of our products we would like to help you resolve the problem.
Please contact/whatsapp our customer service team at 0193232796.

To return/exchange a purchase made through the website, you may make your own arrangements through any postal carrier to our respective outlet.
Kindly contact our customer service before doing so. Please note that walk-ins will not be entertained in any of our outlet.