FAQ

Where do our clothing comes from?

Designed & Made Locally by Jin Hayari

Every clothing piece from Jin Hayari is proudly designed and produced by our in-house designer and manufacture team.

What’s more, our designs are released in limited quantities, so you can stand out with confidence—no awkward outfit clashes at events!
How to make online payments?

For Online Purchases:

We accept the following payment methods:

  • Credit/Debit Cards
  • Online Banking
  • E-Wallet (TNG, Grabpay, Boost etc.)

For In-Store Purchases:

We accept:

  • Cash
  • Credit/Debit Cards
  • Duitnow QR

If you encounter any issues during payment, please contact us at +60 19 363 2796. We’ll provide you with our bank details and assist you with manual payment processing.
How my parcel is delivered?

We deliver nationwide via DHL Malaysia. To track your parcel, please use the following link:

🔗 Track Your Parcel with DHL Malaysia
How long will it takes to receive my order?

All items are dispatched from our warehouse in Malaysia. Dispatch times may vary depending on the order.

Once your order has been dispatched, the estimated delivery times during business days are as follows:

  • West Malaysia
    : 3–7 business days
  • East Malaysia
    : 5–10 business days
I have had issue with my product(s). What should I do?

At Jin Hayari, we take great pride in ensuring all our products meet the highest quality standards.

If you discover any defect or fault with your purchase, we're here to help resolve the issue promptly.

Please contact or WhatsApp our customer service team at +60 19 323 2796.
How do I return/exchange my order?

Return & Exchange Policy (Online Purchases)

If you wish to return or exchange an item purchased through our website, you may arrange your own return shipping using any postal carrier to our designated outlet.

Important:

  • Please contact our customer service team before initiating any return or exchange.
  • Walk-ins are not accepted at any of our outlets and will not be entertained.

For assistance, feel free to reach out via WhatsApp at +60 19 323 2796.