Shipping and Return Policy
RETURN POLICY
Last updated October 04, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the parcel arrival date. All returned items must be in new and unworn condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email/contact customer service at jinhayarimv@gmail.com to kindly seek for our confirmation on the return process. After confirmation from our team, place the item securely in its original packaging and mail to the following address:
Jin Hayari Mid Valley
Attn : Returns
Mid Valley Megamall, F011,
Lingkaran Syed Putra, Mid Valley City,
59200 Kuala Lumpur
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Please note that you will be responsible for all return shipping charges and take the full responsibility till the parcel reaches us. Do provide us your parcel tracking number through whatsapp/online store chat/email. We strongly recommend that you use a trackable method to mail your return.
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After receiving your return and inspecting the condition of your item, we will process with your exchange. Please allow at least five (5) days from the date of arrival of the return item to process your exchange. We will notify you by email/whatsapp/online store chat when your return has been processed.
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Please Note
- Sale/Discounted items are FINAL SALE and cannot be returned.
- We only accept exchange between sizes and colors of the same design. Unless the product are sold out in size or color, exchange of product will only be available.
- Exchange/return can only be made once per order.
- Items to be returned must be in its original condition (tag intact, unworn, unwashed, unaltered). All returns which do not meet the above-mentioned criteria will be strictly declined.
- We do not accept cash refund/store credit.
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QUESTIONS
If you have any questions concerning our return policy, please do not hesitate to contact us at:
0193632796 (Whatsapp only)
Customer support hours : 10am-5pm
Jin Hayari reserves the right to amend the terms from time to time without prior notice.
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SHIPPING & DELIVERY POLICY
Last updated October 04, 2022
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
In-Store Pickup
In-store and curbside pickup is available for all purchases. Pickups are only available on Monday-Friday at 10am-4pm. An email confirmation will be sent to you once your order is ready for pickup.
Free Shipping
We offer free standard shipping on orders above RM150 to West Malaysia.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free standard shipping is not valid on international orders.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
We do offer various shipping options. Please refer to the link below for more.
https://jinhayari.com/pages/shipping-fee
QUESTIONS ABOUT RETURNS?
If you have any questions about returns, please review our Return Policy: https://jinhayari.com/pages/shipping-fee
HOW CANÂ YOU CONTACT US ABOUT THIS POLICY?
If you have any further concerns or questions, please do not hesitate to contact us by:
0193632796 (Whatsapp only)
Customer support hours : 10am-5pm