Shipping and Return
Please read carefully for a better shopping experience.
- We will delivery the order on the next day after payment had made, it will took around 3-5 working days via DHL. We provide shipping to Malaysia and Singapore.
- We provide FREE SHIPPING within West MALAYSIA for any purchase RM150 and above.
- For other countries, the shipping cost will be calculated and displayed on the checkout page before you complete your order.
- For Singapore, the rate is base on the weight of the items.
- Express Shipping is available in KL area. Kindly REQUEST with us at +60 19 363 2796 for any urgent delivery. We will cover the first RM8 delivery fee for you. ( For any purchase RM150 and above.)
RETURN & EXCHANGE
- All Returns Must Be Sent Back to our outlet within 7 Working Days (Malaysia) / 10 Working days (Oversea)/ 3 days (For in-store purchase).
- We DO NOT accept cash refund.
- We only accept exchange of size and color of the same product (between available size and color a well) unless the product are sold out in size and color, exchange of product will only be available.
- Please note that Best Buy/SALE/Discounted items are not exchangeable
- Please note that we do not accept cash refund but exchange with product or store credit. (only applicable when the size and colour request is out of stock)
- All Best Buy/SALE/Discounted items placed can’t be cancel and are not refundable or exchangeable.
- Returns color/size either one can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
- Items must be in its original condition (tag intact, unworn, unwashed and unaltered). All returns which do not meet the above-mentioned criteria will be strictly declined.
- All the return parcel postage fee is bear by the customer (included return postage), and customer take the full responsibility till the parcel reaches us.
Please take note that:
- Color of products may varies 5-10% due to studio lighting and editing.
- There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material.
- For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.
- Store credit discount code can only be used once, not applicable for another return and exchange, or with any further discounts/Points redemption. Do kindly seek our confirmation prior to returning your order.
Please email us for more details on exchanges. Jin Hayari reserves the right to amend the terms from time to time without prior notice.