Thank you for shopping with JIN HAYARI. If you're not completely satisfied with your purchase, we're happy to assist with exchanges (no refunds). Please read below for full details.

Shipping & Delivery Options

1. In-Store Pickup

• Available Monday–Friday, 10am–4pm
• You will receive email notification once your order is ready
  

2. Courier Shipping

• Orders are processed within 24 hours, shipped the next 24 hours
• Shipped within the next 24 hours after processing
• Estimated Delivery Time:
• West Malaysia (DHL E-Commerce): 1–4 working days
• East Malaysia (DHL E-Commerce): 3-7 working days
• International Shipping: 5–10 working days
• Free shipping to West Malaysia for orders above RM150
  

International Shipping

• We ship worldwide (such as, Singapore, Indonesia, Phillipines, United States, United Kingdom, Australia and etc.)
  
• Free Shipping does NOT apply to international orders
• You may be subject to customs duties and taxes, which are not covered by JIN HAYARI
• More info, Shipping Fee
  

Returns & Exchanges

We only accept exchanges for:

• Regular-priced items
• Within 7 days of receiving your order
• Size or color exchanges of the same design only (subject to stock availability)
  

🔁 No refunds or store credits
🔁 Only 1 exchange allowed per order number
🔁 Sale/discounted items are final sale – no exchange/return

Exchange Requirements:

• Item must be new, unworn, unwashed, unaltered
• Tags must be attached
• Do not soak items - color-run items will not be accepted
• Both way shipping-costs are borne by the customer
• Do not send back items before contacting us

Return Process:

1. Contact us at jinhayarihq@gmail.com or WhatsApp: 019-3632796
   
2. After confirmation from our team, send items to:
   
   Jin Hayari HQ
   Attn: Returns
   A-6-UG, Jalan C180/1, Dataran C180 43200 Cheras, Selangor, Malaysia

• Use a trackable courier
  
• Send us the tracking number
  
• Allow 5 working days after parcel arrives for processing
  

Defects/Wrong Items

If you received a defective or incorrect item:

1. Do not send it back immediately
   
2. Contact us with a photo of the item via email or WhatsApp
   
3. We'll arrange a replacement or alternative (if out of stock)

Important Notes

• Only one exchange per order
• No refunds or store credits
• Exchanges only allowed for same design (different size or color)
• Returns without approval may not be accepted
  

Contact Us

Customer Service Hours: Monday–Friday, 10am–5pm

📩 Email: jinhayarihq@gmail.com

📲 WhatsApp: 019-3632796

Jin Hayari reserves the right to amend this policy without prior notice.